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Shipping Policy

We’re proud to provide FREE shipping on ALL of our items shipped within the contiguous United States. At ADecor Flows we want you to feel absolutely comfortable with every aspect of your online shopping experience. After all, we shop online too! We know that how and when an order will ship is of extremely high importance to you. That is why Decor Flows partners with many of the best delivery companies nationwide. We carefully pair each product on our site with an appropriate delivery company to ensure the best experience for our customers.

How will my order ship?

Small Parcel
A Small Parcel shipment means that an item will be delivered by UPS, FEDEX, or USPS. Though no adult signature is required for deliveries, please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you desire an item left at your doorstep, the best practice is to leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on this note. For In stock items, please allow our suppliers 2-3 business days to prep your order for pickup by our carriers.

Curbside Delivery
Due to the weight and/or size of a product it may be delivered to you via Truck Freight. Curbside Delivery means that once your order arrives in your area, a representative from the carrier’s company will call you to arrange a 4-hour window for delivery. At the time of delivery you MUST inspect your package. If the product has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. Signing for the delivery as “PRODUCT DAMAGED” is critical, as it insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a assistance to move the item inside. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. For In stock items, please allow our suppliers 2-3 business days to prep your order for pickup by our carriers.

Inside Delivery with Stairs
Inside Delivery with Stairs provides inside the threshold of your residence. Product will be left in a front entrance, mudroom, or garage. If you live in an apartment building or condo, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us. The product will be left in the original packaging. For In stock items, please allow our suppliers 2-3 business days to prep your order for pickup by our carriers.

White Glove Delivery Option:
In the event that White Glove Delivery is offered on an item and you wish to have this service it will include the following; Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. For In stock items, please allow our suppliers 2-3 business days to prep your order for pickup by our carriers.

The shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

Refused white glove deliveries are subject to all freight and handling charges that will not be credited or reimbursed except in the case of damaged deliveries. Disclaimer: Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.

When will my order arrive?

To provide our customers with a large selection, we ship from many different warehouses around the country. Each product lead time depends on many variables. Some warehouses have the items in stock and just need to process and prepare the order for shipment while other warehouses may have to wait a longer time to receive the item in stock. Once the item leaves the warehouse the time it takes to get to you will be dependent on the method of shipment. For small parcel shipments via FeDex, UPS or USPS, the item(s) take between  2 and 7 business days from pickup. For truck freight, delivery usually takes between 7 and 14 business days from the time your order ships after tracking is sent. For White Glove shipments, your order takes between one and four weeks from the time the item(s) leave the warehouse. For In stock items, please allow our suppliers 2-3 business days to prep your order for pickup by our carriers.

What if I received a damaged item?

Decor Flows prides itself in carefully selecting vendors who package their items well to withstand any damage that would occur during shipment. Decor Flows regularly does a full evaluation of all lines we carry to make sure that the vendor is keeping packaging to a high standard.

However, despite all of these precautions listed above, damage does occasionally occur. If you receive an item and it appears only slightly damaged, please write “PRODUCT DAMAGED” on the form the driver hands to you at the time of delivery. This step is very important. If the package looks like it is significantly damaged, you may refuse delivery. Please notate on the form the driver hands to you, “REFUSED DUE TO DAMAGE”. This damaged package will be returned to us and we will send out a new package out to you.

If you did not notice any damage while receiving the item and accepted the package, you must notify us within 24 hours so we may file a claim with the carrier. If only part of your order is damaged, we will send you replacement parts if available. If replacement parts are not available, we will have the carrier pick up the package in the original packaging and send out a replacement item.

If the item received is defective due to a manufacturer’s issue, we will either replace the defective part or if necessary replace the entire defective unit.

Please send us an email for your claim to sales@decorflows.com so that a claims specialist can start working on your issue right away.

If you choose that you do not want a replacement part or unit, you may return the item under our standard return policy. If a product arrives damaged, or we errored by sending the wrong product and we cannot remedy the situation with either a full replacement or replacement part, we will pay to return the item to us and refund you in full.

Cancellations:

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the terms of our returns policy will take effect. In some cases a custom, special order item may be non-returnable and/or non-cancelable.

Please note that an order is not considered cancelled until you receive a confirmation email.

If you do not receive this email shortly after your request, please contact Decor Flows Customer Support. Once you receive the cancellation confirmation email, please save it for your records as proof that your order has been canceled.

Product Price, Description & Color Policy

While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.

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